ShopReady / Refunds

Refunds

ShopReady is a service of Telep IO LLC. This page explains how refunds work for the paid products. Payments are handled by Stripe. We never see your card number.

$19 full report

If you want a refund for any reason within 14 days of purchase, email jon@telep.io. You get a full refund. No questions asked.

After you pay, we email a private report link from jon@mail.telep.io. The scan usually finishes within a few minutes, and the report page updates itself until it is done. If the report does not arrive or does not finish, email us and we will fix it or refund you.

$99 done for you fix

You get a full refund if we have not started the work yet, or if we do not deliver the changes listed on the done for you fix page. Email jon@telep.io to ask.

Once we have started work with the store access you provided, a refund is not automatic. If something in the promised scope was not delivered, tell us and we will finish it or refund you.

How refunds are paid

Refunds go back to the same card you used at Stripe checkout. Stripe usually shows the credit within several business days, depending on your bank.

Contact

Email jon@telep.io. You can also use the Telep IO contact page.

Telep IO LLC
PO Box 187
Valley City, OH 44280